Front Service Clerk - On-Call - (Honolulu) in Honolulu, Hawaii For Sale

A Front Service Clerk with Hilton Hotels & Resorts is responsible for receiving, retrieving, logging, and accurately notifying conference planners, guests and employees of the receipt and retrieval of luggage, packages, laundry, and deliveries to effectively distribute work for the efficient running of the Bell desk. What will it be like to work for this Hilton Worldwide Brand? One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all. Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com. If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. What will I be doing? A Front Service Clerk with Hilton Hotels & Resorts is responsible for receiving, retrieving, logging, and accurately notifying conference planners, guests and employees of the receipt and retrieval of luggage, packages, laundry, and deliveries to effectively distribute work for the efficient running of the Bell desk. Specifically, you would be responsible for the following: * Answers phones, takes orders and messages. Summons front service/bell assistance to deliver and retrieve packages and luggage required * Receives, documents, and organizes luggage and deliveries, working with delivery services, guests and employees. Notifies employees of receipt in a timely manner. * Uses a positive and clear English speaking voice and listens to employees and customers to understand inquires and requests to provide accurate information and prompt assistance. * Responds to telephone inquires using positive and clear English communication. Directs and coordinates requests and follows through to the proper personnel. Documents information regarding luggage and follows through with appropriate action. * Verifies customer information (room number and name) through computer system to facilitate the efficient and timely delivery of luggage and various items. Generates room listings for bag pulls, deliveries and arrivals. Inputs porterage chits and miscellaneous administrative information into a computer. * Grasp, lifts, carries and/or otherwise loads/unloads and transports packages from service vehicles and dolly carts to storage area or recipients. * Performs basic mathematical calculations using a calculator to accurately figure miscellaneous charges and daily payroll. Assists in administrative duties, including but not limited to, filing, ordering supplies, verifying bills, etc. * Resolves complications as they arise, eg., lost luggage, damaged luggage, untimely delivery of luggage and other similar situations. Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.
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